To Our Valued Patients:
As an essential business, Ackermann Total Eye Care remains committed to patient and employee safety as we navigate through the current health crisis. We are going to see patients again beginning May 18th. We care deeply about patient’s health and have implemented several infection prevention measures to ensure the highest level of safety when you visit our clinic. Following guidance from the MN Dept. of Labor, MN Dept. of Health, CDC, and the American Optometric Association we are keeping a very controlled and safe environment for our patients and employees.
For patients being seen in our clinic, the CDC is now recommending that all staff, patients, and visitors cover their faces in health care facilities. To help reduce the spread of COVID-19, we are requiring patients to bring and wear a face covering (such as a protective mask or cloth covering) to any upcoming appointments.
Masks or cloth coverings must be worn over your mouth and nose for the duration of your appointment. Members of your care team will also wear masks to help reduce the spread of COVID-19. If you do not have access to a face covering , the CDC website has guidelines for making no-sew, cloth face coverings. You can also use a scarf or bandana. Additionally, masks can be purchased from many local online retailers.
We are requiring an appointment to enter the office. Appointments will be made for eye exams, glasses, and contact lens pickups. If you do not have an appointment please call before entering so we can make sure we do not have too many people in the office. Once entering please use the hand sanitizer that is provided in the foyer and wait to approach the front desk until the receptionist is ready. All people entering the building must have their temperature checked. If your temperature is above 100.4, it will be rechecked by a different device, and if still high, you will need to reschedule.
We continue to ask that you do not bring any unnecessary people with you to your appointment, with the exception of a guardian with a child or assistance with mobility. Also, please follow the 6 feet social distancing guidelines as much as possible throughout the office. Rest assured that every surface you come into contact with has been sanitized prior to the arrival of each and every patient entering our practice, and it will be cleaned again as you exit each area. The team will be frequently washing their hands between interactions as per our usual protocol, and you’ll also see hand sanitizer throughout the practice for your use as well.
If you’re wanting to purchase glasses, there is a similar protocol in place to ensure a safe interaction with cleaning of frames and minimal contact with our optical team. Please follow their direction if eyewear is needed.
If you have any questions or concerns, please don’t hesitate to call us. On Monday May 18th we will begin regular office hours.